FAQ
Frequently Asked Questions (FAQ) about Pontis Diagnostics
General Information
What is Pontis Diagnostics?
Pontis Diagnostics is a leading provider of teleradiology and teledermatology services tailored to the maritime, offshore, and remote industries, ensuring access to high-quality diagnostics in challenging environments.
What services does Pontis Diagnostics provide?
Pontis offers tele-radiology services (X-rays), tele-ultrasound services, and teledermatology services for diagnosing and managing medical conditions remotely.
Who benefits from Pontis Diagnostics’ services?
Cruise lines, offshore oil and gas platforms, cargo vessels, and other remote operations that require reliable medical diagnostics benefit from Pontis Diagnostics’ services.
How does Pontis Diagnostics improve healthcare for remote workers?
By providing secure, fast, and accurate diagnostic services, Pontis ensures remote workers receive timely and effective medical care, improving outcomes and reducing medical evacuations.
Technology and Platform
What makes Pontis Diagnostics’ platform unique?
The platform offers guaranteed turnaround times, secure data transmission, interoperability with all major imaging equipment, and redundancy to ensure service continuity.
Is Pontis Diagnostics’ system compatible with existing medical equipment?
Yes, it is interoperable with all major X-ray and ultrasound machines, ensuring seamless integration with onboard medical setups.
How secure is Pontis Diagnostics’ platform?
The system employs advanced encryption to safeguard patient data and complies with ISO 13131 standards for telemedicine quality and security.
Does Pontis Diagnostics work in low-bandwidth environments?
Yes, the platform is optimized to function effectively even in low-bandwidth settings, common in remote and maritime locations.
What happens during a connectivity issue?
Pontis Diagnostics features redundancy mechanisms to mitigate the risk of disruptions, ensuring reliable and consistent service delivery.
What is the high-end viewing software offered by Pontis Diagnostics?
It is an advanced tool enabling onboard medics to review, annotate, and analyze diagnostic images, enhancing their ability to collaborate with remote specialists.
Turnaround Times
What are the turnaround times for reports?
Emergent reports are delivered within 60 minutes, urgent reports within 4 hours, and routine reports within 24 hours.
How does quick turnaround impact patient outcomes?
Fast reporting ensures that onboard medics can make timely and informed clinical decisions, reducing complications and improving patient outcomes.
Certification and Compliance
What certifications does Pontis Diagnostics hold?
Pontis is certified by DNV (Det Norske Veritas) and is the only provider globally certified to ISO 13131 standards for teleradiology and teledermatology in maritime and remote sectors.
What does ISO 13131 certification signify?
ISO 13131 is an international standard ensuring quality, security, and reliability in telemedicine services, particularly in challenging operational environments.
Why is DNV certification important?
DNV certification represents a globally recognized mark of quality, risk management, and operational excellence, particularly in the maritime industry.
Pricing Model
Does Pontis Diagnostics charge a setup fee?
No, Pontis Diagnostics does not charge any setup fees, making it easy for maritime operators to onboard the platform.
Are there any subscription fees?
No, there are no subscription fees. Pontis operates on a pay-per-report model, so clients are only charged for the diagnostic reports they request.
How does the pay-per-report model work?
Clients pay based on the type of diagnostic report submitted—emergent, urgent, or routine—with no additional hidden costs or recurring fees.
Implementation and Usability
How are diagnostic images transmitted?
Diagnostic images are securely transmitted through encrypted channels to ensure data protection and patient privacy.
How does Pontis Diagnostics support emergency situations onboard?
With emergent report delivery within 60 minutes, the platform ensures that onboard medics have critical diagnostic information promptly.
How does Pontis Diagnostics help reduce medical evacuations?
By providing accurate and timely diagnostics, Pontis reduces unnecessary evacuations, minimizing costs and operational disruptions.
What training is required to use the system?
Pontis Diagnostics provides user-friendly interfaces, and minimal training is required for onboard medics to integrate the system into their workflow.
How does Pontis Diagnostics support cost control for operators?
By eliminating setup and subscription fees and offering a pay-per-report model, Pontis allows operators to manage costs efficiently and pay only for services used.
Can Pontis Diagnostics accommodate changing operational needs?
Yes, the pay-per-report model ensures flexibility, allowing operators to scale usage based on the diagnostic demands of their operations.